My Resume

Achievements

Increased Revenue by 53% ($2.2M) in year one with an addition 25% increase in year 2 through increased provider productivity and operational.
To recover lost revenue (Approximately $5 million per year) and to comply with HIPAA and audit findings implemented front desk re-training to ensure proper collection of insurance, co-pay and self-pay; restructured revenue services.
To recover approximately $3 million a year in lost self-pay revenue outsourced collections.

2. Budget and Cost Containment

Reduced organizational implementation cost by 50% (~$15M) by successfully obtaining Federal Financial Participation (FFP).
For client when creating new MSO – budget to actual year over year within 3% over 5 years.
For client when leading EMR and revenue cycle implementations and support went from budget to actual of >20% variance to less than 5% in one year.
Reduced revenue cycle costs by $115K annually by discontinuing products that were purchased and never used.
For creation of new reporting system used look alike vendor resulting in a 50% reduction in implementation AND support costs.

3. Cross Functional Collaboration

In a very dynamic environment improved priority funding, tracking and budget accountability resulting in on-time and in-budget project deliveries for EMR and Revenue Cycle systems upgrades resulting in approval for projects/program with the largest impact on revenue or cost avoidance.
Create process for interdisciplinary meetings to accomplish master scheduling, program and project communications resulting in better identification of dependencies, collisions and resource restrictions.

4. Leadership

Lead technical and business teams in the installation / upgrades of EMR and Revenue Cycle systems resulting.
Led transition of “shadow IT” in the business to IT resulting in improved provider satisfaction, change management and systems stability.
Lead team of employees and consultants for new managed service organization (MSO) to an on-time and under budget build and implementation for first two clients.
For client of MSO lead operations team producing the following results:
- Improved provider productivity by 64% in turn resulting in a revenue increase of 53%.
- Reduced No-Show rates from 40% to 17%.
- Reduced new patient backlog from 9 months to 5 weeks.
- Reduced transcription turnaround from 9 weeks to 72 hours with a reduction in cost.
Lead team of employees and consultants to bring up a new health plan in less than 18 months.

5. Strategic planning and alignment

To address concerns regarding patient satisfaction and outcomes successfully presented a compelling case to unify acute and ambulatory systems.
Through monthly meetings with business and IT was able to identify opportunities and risks which allowed tactical planning, master scheduling and strategic alignment for many large programs.

6. Tactical Execution

For new health plan took strategic vision for new plan and tactically executed to bring new health plan up 30% faster and $12M cheaper than industry standards.
For client leading implementations, upgrades and support, brought projects in on time where previously missed time lines by over 1 year.
Creating consulting division for company resulting in a 40% increase in revenue.
To address constantly changing technology lead development of object orientation before it was a term resulting in clients ability to change hardware platforms multiple times saving over $5M in transition costs.

7. Maximizing Vendor relations and Contract Negotiations

Saved over $35M in contract negotiations with new and existing vendors during contract term.
Renegotiated existing EMR Vendor agreement resulting in estimated annual saving with this vendor of $2.6M.
Renegotiated existing Revenue Cycle vendor agreement resulting in 20% reduction in licensing and maintenance costs.
Negotiated a 73% reduction in licensing and maintenance costs from list prices with new EMR vendor.

8. Key Performance Indicators (KPI’s)

Through the implementation of KPI’s allowed clients to manage performance of clinic operations with facts, resulting in 53% improved revenue, increased patient volume, provider productivity (64%), and patient and provider satisfaction.
Through the implementation of KPI’s and PMI standards in programs was able to re-align projects to address issues and bring them in on-time and in budget, saving on average $450K per project.